Mid/Sr. Production Support Engineer

Maintain and support internet-based enterprise level supply chain applications.

Essential Functions:

• Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.
• Communicate with Network Operations to identify and solve software issues.
• Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.
• Interact with client services, professional services, and other groups for troubleshooting efforts.
• Be proactive and inquisitive with a clear focus on problem solving.
• Must have flexibility with work hours and be able to provide on-demand support as required.
• Must be ready to be On Call 24X7 on a rotational basis.
• Document findings, including new defects in products and work with the Production Support team to create knowledgebase articles.
• 70% Support and 30% Development.
• Develop code, scripts, extracts and other artifacts required to solve other complex technical issues.

Other Duties and Responsibilities:
As determined by manager.

Required Software Qualifications:
Operating System : Windows, Linux
Language: Java J2EE technologies: JDK1.4, J2EE, Servlets2.3, JSP1.2, EJB2.0, AJAX Java EE Servers: JBoss
Framework: Struts
Middle Tier : EJB, Webservices
Internet technologies: Style sheets, XML, SAX & DOM API s
Tools: J profiler, LoadRunner
Misc.: SQL Skills, Shell Scripting, PL SQL

• Must have strong written and verbal communication skills
• Must be able to communicate technical issues clearly to individuals with various levels of technical understanding
• Must have strong interpersonal skills when working with non-technical individuals, including customers

Education:
BS Degree in Engineering MS Degree a plus

Experience:
Experience supporting high performance, highly scalable OLTP systems.

Other Qualifications:
Ability to make good judgment decisions, SelfMotivated, Self-Confident, desire to learn