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Omega Healthcare
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128 Omega Healthcare Jobs
ENGINEER - IT
2-4 years
Bangalore / Bengaluru
1 vacancy
ENGINEER - IT
Omega Healthcare
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Good understanding of System Support, Installation, Configuration Maintenance of various vendor products.
- Ability to Perform Under a High-Pressure Work Environment, Self-Motivated, and Goal Achievement.
- Responsible for Technical Support, including identifying and resolving Daily basic technical issues occurring in laptops, desktops, Printer, Windows LAN and Wi-Fi networks.
- Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
- providing resolution, escalation tickets if necessary, and closing requests per the established SLA.
- Check and generate the Shift report, Daily call report, and Monthly call report
- Ensuring the proper resolution/execution of Incident,Change Problem requests as per business requirement.
- Preparing various reports submitting it to respective lead and Manager by end of the day.
- Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly maintained and responded to end users.
- Facilitate tasks for the IT Engineers.
- Lead a team of IT Engineers
- Depth Knowledge of Asset Inventory.
- Good Knowledge of endpoints compliance (AV, Encryption, Windows Patches,)
- Good Knowledge of excel PowerPoints presentations.
Employment Type: Full Time, Permanent
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