Allied Digital Services - Support Engineer - Troubleshooting (2-3 yrs)

DESCRIPTION :

- Desktop L1 Onsite 6 Day Working Troubleshooting Desktop/laptop OS Issues.

- Support For Standard Software Issues Isolate System Issues; Diagnose Standard Software Issues And Report Hardware Issues To Respective Vendors.

- Performa Basic Hardware Support On The In Scope Devices (RAM Upgrade, HDD/SDD Replacement, Battery Replacement Etc.), Installation/re- Installation/configuration Of Systems, Printers, Scanners.

- Configure Desktop And Laptop As Per The Desktop/laptop Standardization Policies Of Customer.

- Installation/re- Installation/configuration Of In-scope Client Software / Applications Installation/configuration Of E- Mail Clients Troubleshooting E-mail Client Related Issues

- Troubleshooting Printer/scanner Related Issues

- Troubleshooting Issues Related To Standard Office Software (MS Office Word, Excel, PowerPoint Etc.) And Internet Client Support For Local Area Network Issues (LAN), DHCP Client Install Antivirus Software And Check Virus Definition Auto Updates Install Approved Patches Onto Desktops/laptops.

- Configure Print Queues For Servers/Users/Groups

- Troubleshoot Print Queue Related Issues

- Configure Appropriate Rights And Permissions For Accessing Printers Remove Virus From Respective Desktop/laptop With The Antivirus Software.

- Ensure IT Accessories Inventory Management And Deployment At End User

- Provide Support In Troubleshooting

- Security Incidents

- Ensure Workstation Compliance For End User Devices As Per AWL IT Standards

- Provide Support Related To IT- OT Network And Software Related Issues Troubleshooting And ResolutionKRA

- Desktop L1 Onsite 6 day working Troubleshooting desktop/laptop OS issues.

- Support for standard software Issues Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.

- Performa basic Hardware support on the in scope devices (RAM upgrade, HDD/SDD replacement, Battery replacement etc.), Installation/re- installation/configuration of systems, printers, scanners.

- Configure desktop and laptop as per the desktop/laptop standardization policies of customer.

- Installation/re- installation/configuration of in-scope client software / Applications Installation/ configuration of e- mail clients

- Troubleshooting e-mail client related issues

- Troubleshooting printer/scanner related issues

Troubleshooting issues related to standard office software (MS Office Word, Excel, PowerPoint etc.) and internet client

- Support for local area network issues (LAN), DHCP client Install antivirus software and check virus definition auto updates

- Install approved patches onto desktops/laptops.

- Configure Print Queues for Servers/Users/Groups

- Troubleshoot print queue related issues

- Configure appropriate rights and permissions for accessing Printers

- Remove virus from respective desktop/laptop with the antivirus software.

- Ensure IT accessories inventory management and deployment at end user

- Provide support in troubleshooting security Incidents

- Ensure workstation compliance for end user devices as per AWL

- IT standards Provide support related to IT- OT network and software related issues troubleshooting and resolution

DEPARTMENT : CSD

Experience : 2-4

QUALIFICATION : SKILL : Hardware and Networking

EMPLOYMENT TYPE : Permanent

LOCATION : Mumbai