Site Reliability Engineer L2

Job Description:

We are seeking a skilled L2 Support Engineer with in-depth knowledge of Unified Payments Interface (UPI) to join our dynamic team. The ideal candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the smooth operation of UPI systems.

Key Responsibilities:

• Technical Support: Provide second-level support for UPI-related issues, including troubleshooting and resolving technical problems.
• Incident Management: Manage and resolve incidents within the agreed SLA, ensuring minimal downtime and disruption.
• System Monitoring: Monitor UPI systems and applications to ensure optimal performance and availability.
• Collaboration: Work closely with L1 support teams, developers, and other stakeholders to resolve issues and implement solutions.
• Documentation: Create and maintain detailed documentation, including troubleshooting guides, FAQs, and user manuals.
• Training: Provide training and support to L1 support teams and end-users as needed.
• Continuous Improvement: Identify areas for improvement in UPI systems and processes, and work on
• implementing enhancements.

Qualifications:

• Education: Bachelors degree in Computer Science, Information Technology, or a related field.

• Experience: Minimum of 5 years of experience in technical support, with at least 2 year of experience in UPI systems.

• Technical Skills:
• Proficiency in UPI systems and protocols.
• Strong knowledge of Linux, databases, networks (LAN/WAN), and system security.
• Experience with monitoring tools and ticketing systems.

• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with scripting languages (e.g., Python, Perl) for automation.
• Knowledge of cloud platforms and services.