Patient Counselor

Role & responsibilities

The Patient Counselor will be responsible for educating the patients on various procedures suggested by the ophthalmologist through consultations at the hospital. You will be responsible for guiding patients for selecting the most suitable surgical options to enhance their vision.

Responsibilities include

• Engage with patients to understand their vision concerns and preferences.
• Provide comprehensive information about our range of refractive surgery options (lenses and surgical procedures, lasers), highlighting their benefits and potential outcomes.
• Follow-up communication for potential surgery candidates.
• Work within and/or exceed expectations as set by the organization.
• Collaborate closely with Clinic and Surgery team members to ensure seamless patient care and coordination.
• Utilize effective communication techniques to drive conversations and meet or exceed patient requirements.
• Maintain accurate records of patient consultations and follow-up activities.
• Stay updated on industry trends, product developments, and competitor offerings to provide informed recommendations to patients.
• Support and process other work as assigned.

Preferred candidate profile

• Previous patient counselling experience in ophthalmology a must.
• Fluency in English and Hindi and use of computers

Other skills

• Use of kindness, empathy and patience when working with colleagues and patients
• Attention to detail; ensuring accuracy in work
• Ability to multi-task and ensure deadlines are met consistently
• Ability to work as a team member, collaboratively and positively
• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style
• Punctuality, attendance, scheduling of absences