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15 OJ Commerce Jobs
Specialist - Amazon Claims & Appeals
OJ Commerce
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage and appeal A2Z guarantee claims and Negative feedback claims lodged by Amazon customers, and equivalent escalations from other marketplaces ensuring thorough investigation and appropriate resolution.
- Maintain accurate records of all claims, correspondence, and resolutions in the database.
- Liaise with Amazon Seller Support to expedite claim resolution and minimize impact on account health.
- Analyze claim patterns and provide insights to prevent future claims.
- Ensure all appeals and communications comply with Amazons policies and guidelines.
- Provide regular updates and reports to management on claim status, resolution times, and outcomes.
- Proven experience managing an Amazon seller account, particularly handling A2Z and NFB claims.
- Excellent written and verbal communication skills to effectively interact with Amazon support.
- Strong analytical skills to investigate claims, identify patterns, and develop strategies to reduce claims.
- Meticulous attention to detail to ensure all documentation is accurate and complete.
- Ability to think critically and solve problems efficiently under pressure.
- Strong organizational and time management skills to handle multiple claims simultaneously and meet deadlines.
- Competitive Salary.
- Medical Benefits/Accident Cover.
- Fast paced start up.
Employment Type: Full Time, Permanent
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What OJ Commerce employees are saying about work life
based on 17 employees
Flexible timing
Monday to Friday
No travel
Night Shift
OJ Commerce Benefits
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