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BPO Team Lead
Oakton
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
- To provide leadership and support to the staff assigned in line with Policies.
- Contribute to the development of strategies for the implementation and improvement of the process.
- Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
- Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
- Performs quality checks on all work to assure the accuracy.
- Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
- Display effective and professional communication with internal and external customers.
- Always adhere to all HIPAA and confidentiality policies.
- Delegate tasks and set deadlines.
- Create an inspiring team environment with an open communication culture.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Suggest and organize team building activities.
Employment Type: Full Time, Permanent
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What Oakton employees are saying about work life
based on 13 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oakton Benefits
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