Senior Cloud Engineer

• Solid understanding of cloud computing, networking, and storage principles with focus on Azure.
• Cloud administration, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms.
• Independently work on issue resolutions, service requests and change requests following the ITIL process.
• Exposure to container deployments and container orchestration tools.
• Should have good experience in troubleshooting cloud platform level issues.
• Strong scripting skills. Experience in IaC and automated deployments using Azure pipelines or Terraform is a required.
• Ability to work closely with senior managers / consultants on new project requirements should independently work on technical implementations.
• Able to work on On-Call rotations and provide shift hours support at L2 level
• Able to work independently in a project scenario and do POCs
• Experience in updating KB articles, Problem Management articles, and SOPs/Run-books
• Passion for delivering timely and outstanding customer service
• Able to Help Level 1 staff in support
• Great written and oral communication skills with internal and external customers

Basic Qualifications:

• 6+ years of overall operational experience
• 4+ years of Azure/AWS experience
• 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model
• 1+ years DevOps/scripting/APIs experience

Preferred Certifications:

• Azure Administrator Associate and/or Expert certification is preferred.
• DevOps / Terraform certification is a plus
• Four Year BS/BA in Information Technology degree or equivalent experience