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BPO Customer Care Collections Sr. Associate
Oakton
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
" Takes escalated calls from providers/callers
Develops tactical and operational plans to achieve key milestones in the project.
May coach and mentor less experienced team members.
Assists in preparing SOP for new process.
Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
Identifies and resolves issues around nonstandard pending transactions."
Employment Type: Full Time, Permanent
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