Well versed across core SCM Cloud Modules - Inventory, Cloud Maintenance, Oracle Field Services, Order Management,Purchasing etc..
Knowledge on Order Orchestration, Project Billing Cloud Project Costing Cloud would be added advantage
Hands-on implementation or support experience on at least 3 Oracle Cloud projects
Detailed understanding on Oracle SCM Cloud setup and architecture
Good knowledge on Costing Inegration across Order Management, Inventory, Purchasing, Cloud Maintanance etc..
Good functional knowledge on Data Conversion, Rapid Implementation Spreadsheets, File Based Data Load, Migrations, Inbound / Outbound Interfaces, OTBI Reports
Ability to translate business requirements into workable standard or custom solutions
Very good written and verbal communication skills
Experience on providing multi-country, multi-business unit support to clients
Prepare test, training scripts, functional specification documents etc. per AIM - Application Implementation Methodology
Experience on creating Oracle Service Requests for code-fix, data-fix, product bugs etc. and tracking them to closure
Certification from Oracle University on Oracle Cloud Costing or EBS R12 Costing would be an advantage
Prior experience on using incident management tool and familiarity with ticket status like User Wait, Testing etc.