Executive Transport - Parent Relations

Job Title: Transport Parent Relation Executive
Department: Transport
Reporting To: Transport Manager

To act as a bridge between parents and the school transport team, ensuring the smooth functioning of transport services by addressing parent concerns, ensuring safety protocols, and maintaining effective communication with all stakeholders.

1. Parent Communication:

   • Act as the primary point of contact for parents regarding transport-related queries, issues, or feedback.
   • Provide regular updates to parents about route changes, delays, or safety concerns.

2. Route and Scheduling Management:

   • Coordinate with the transport team to optimize routes and ensure timely pick-ups and drop-offs.
   • Ensure that parents are informed about any changes in routes or schedules in a timely manner.

3. Safety and Compliance:

   • Ensure adherence to school safety guidelines and protocols during transportation.
   • Regularly inspect transport vehicles for compliance with safety standards.

4. Problem Resolution:

   • Address and resolve parent concerns or complaints related to transportation services promptly and effectively.
   • Escalate unresolved issues to the Transport Manager when necessary.

5. Documentation and Reporting:

   • Maintain accurate records of routes, schedules, complaints, and feedback.
   • Generate reports on transport service performance and parent satisfaction for management review.

6. Collaboration:

   • Liaise with transport drivers, attendants, and the school administration to ensure the smooth execution of transport services.
   • Coordinate with the school s security team to ensure child safety during boarding and deboarding.

7. Feedback and Improvement:

   • Gather regular feedback from parents to identify areas for improvement in transport services.
   • Propose and implement solutions for enhancing parent satisfaction.

• Strong interpersonal and communication skills.
• Problem-solving and conflict-resolution abilities.
• Good organizational and multitasking skills.
• Proficiency in MS Office (Excel, Word, and Outlook).
• Knowledge of transport safety regulations and protocols is an advantage.

• Bachelors degree in any field.
• 2-3 years of experience in customer relations, transport coordination, or a similar role.
• Experience in an educational institution is preferred.