Associate IT Data Centre Operations Analyst

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Your day at NTT DATA

The Associate IT Data Center Operations Analyst is an entry level subject matter expert and is typically responsible for learning the skills to provide technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance. This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.

What you'll be doing

Key Responsibilities:

• Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
• Provides non-routine technical support for computer / IT data centre operations, including troubleshooting software and hardware failures.
• Performs installation, repair, and preventative maintenance of computer systems and related technologies.
• Tracks and records system performance and utilisation metrics.
• Analyses IT systems to identify areas for improvement and developing solutions to optimise business processes and IT operations.
• Participates in the development of IT infrastructure projects.
• Maintains access control, data integrity, and file system security for computer / data centre environment.
• Performs any other duties as required by the IT Operations management team.

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Knowledge and Attributes:

• Some knowledge of data center applications and systems.
• Some proficiency in hardware and software systems like servers, networks and databases.
• Ability to collect and analyse system performance data to identify issues and improve IT systems.
• Ability to effectively communicate technical information to non-technical people.
• Good communication skills, both written and verbal.
• Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
• Developing project management skills.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
• Relevant vendor certifications such as ITIL foundation.
• Additional beneficial certifications such as CNET and CDCDP etc.

Required Experience:

• Entry level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting.
• Relevant experience in a similar role, with strong understanding of IT and data center operations.

Workplace type:

On-site Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.