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Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

R&S

Complete knowledge to  all Cisco devices

Should have hardware level trouble shooting knowledge on all Cisco products.

Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC.

Must have sound knowledge in stack configuration / trouble shooting.

Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL.

Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller.

Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless

Hands On

•Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident

• Troubleshooting license issues on all Cisco Platforms.

• Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops.

• Expertise in implementing L2 technologies including VLAN’s, VTP, STP, RSTP, MSTP.

• Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models.

• Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP.

• Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols.

• Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer).

• Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now.

Workplace type:

On-site Working

About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.