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250 Novartis Jobs
Head PS&S
Novartis
posted 11hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Summary
Location: Hyderabad #LI Hybrid
About the role:
The Head of People Services & Solutions (PS&S) is responsible for translating the People & Organization (P&O) service and operational requirements of countries into PS&S to ensure delivery excellence. This role involves strong collaboration with Country P&O teams and PS&S Service Delivery teams to guarantee high-quality service delivery in alignment with the service catalogue. The Head PS&S acts as a liaison between Services and Country, fostering a unified One P&O mindset and representing PS&S to all stakeholders, including business teams.
The role is accountable for stakeholder management within the respective country/cluster and focuses on sustainable and continuous relationship building. It involves efficient collaboration with Service Delivery Leads to ensure the delivery of agreed-upon services and adherence to high-quality standards. Additionally, the Head PS&S represents People Services to the P&O Communities and business, ensuring smooth cross-domain collaboration while following the strategy of One Novartis.
About the role:
The Head of People Services & Solutions (PS&S) is responsible for translating the People & Organization (P&O) service and operational requirements of countries into PS&S to ensure delivery excellence. This role involves strong collaboration with Country P&O teams and PS&S Service Delivery teams to guarantee high-quality service delivery in alignment with the service catalogue. The Head PS&S acts as a liaison between Services and Country, fostering a unified One P&O mindset and representing PS&S to all stakeholders, including business teams.
The role is accountable for stakeholder management within the respective country/cluster and focuses on sustainable and continuous relationship building. It involves efficient collaboration with Service Delivery Leads to ensure the delivery of agreed-upon services and adherence to high-quality standards. Additionally, the Head PS&S represents People Services to the P&O Communities and business, ensuring smooth cross-domain collaboration while following the strategy of One Novartis.
About the Role
Your responsibilities include, but not limited to:
- Overall Management and Leadership
a. Represent PS&S on Country P&O Board and Hyderabad Novartis Corporate Center (NOCC) Leadership Team
b. Develop and implement strategic plans to achieve PS&S global strategy goals in rele-vant countries while promoting standards of work and service delivery
c. Provide direction and guidance across departments and teams enabling One P&O mindset
d. Foster a positive and productive work environment
e. Contribute to country P&O talent discussions (e.g. identify training needs, encourage lateral moves etc)
f. NOCC PS&S representation during strategic visits
b. Develop and implement strategic plans to achieve PS&S global strategy goals in rele-vant countries while promoting standards of work and service delivery
c. Provide direction and guidance across departments and teams enabling One P&O mindset
d. Foster a positive and productive work environment
e. Contribute to country P&O talent discussions (e.g. identify training needs, encourage lateral moves etc)
f. NOCC PS&S representation during strategic visits
- Service Delivery Oversight/Representation
a. Promote efficiency and effectiveness through PS&S operational policies and proce-dures
b. Create space for collaboration across all PS&S workstreams
c. Ensure service quality control and alignment with local requirements
d. Monitor and analyze key performance indicators to identify PS&S areas for improve-ment and facilitate improvements where needed
e. Ensure efficient use of PS&S resources and manage intake of requests for additional support on top of service catalogue
b. Create space for collaboration across all PS&S workstreams
c. Ensure service quality control and alignment with local requirements
d. Monitor and analyze key performance indicators to identify PS&S areas for improve-ment and facilitate improvements where needed
e. Ensure efficient use of PS&S resources and manage intake of requests for additional support on top of service catalogue
- Customer Relations
a. Identify and develop strategies to enhance customer satisfaction
b. Address escalations and resolve issues related to service quality and integration
c. Maintain strong relationships with key clients and stakeholders
d. Support implementation of case deflection strategies to streamline customer support
e. Understand customer needs to identify opportunities for new products or services
b. Address escalations and resolve issues related to service quality and integration
c. Maintain strong relationships with key clients and stakeholders
d. Support implementation of case deflection strategies to streamline customer support
e. Understand customer needs to identify opportunities for new products or services
- Communication and Change Management
a. Communicate with country stakeholders, including employees, managers, P&O and Country Leadership Team
b. Provide regular reports on PS&S performance and progress towards P&O goals
c. Conduct meetings and presentations to share information and discuss business strat-egies (country as well as PS&S focused)
d. Foster effective internal communication and collaboration among departments and teams
e. Manage change management processes and address new requirements from the business, as well as PS&S
b. Provide regular reports on PS&S performance and progress towards P&O goals
c. Conduct meetings and presentations to share information and discuss business strat-egies (country as well as PS&S focused)
d. Foster effective internal communication and collaboration among departments and teams
e. Manage change management processes and address new requirements from the business, as well as PS&S
- Risk Management
a. Identify opportunities and assess risks impacting PS&S organization (e.g. data and in-tegration issues) in collaboration with PS&S compliance
b. Support or own risk mitigation strategies and procedures partnering with relevant P&S teams (depending on topic)
c. Monitor and address any ethical or legal issues, including legal requests, in collabora-tion with relevant parties
d. Identify needs for process improvement and facilitate appropriate action to address them
e. Act as country contact for audits, liaise with the right parties to ensure relevant workstreams/functions are included
b. Support or own risk mitigation strategies and procedures partnering with relevant P&S teams (depending on topic)
c. Monitor and address any ethical or legal issues, including legal requests, in collabora-tion with relevant parties
d. Identify needs for process improvement and facilitate appropriate action to address them
e. Act as country contact for audits, liaise with the right parties to ensure relevant workstreams/functions are included
Minimum requirements :
- 15+ years of experience in relevant field, HR preferred
- Work experience in international environment/team/global company and experience in SSC environment is a must.
- Work experience in virtual/remote teams
- Highly organized, structured and efficient working style; ability to manage a high workload with conflicting priorities in a challenging environment
- Excellent clear communication to stakeholders in business and senior leaders, including written and verbal form and presentations to steering committees
- People Leadership across a matrixed cross-functional environment
- Ability to manage competing priorities ensuring business outcomes
Employment Type: Full Time, Permanent
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What people at Novartis are saying
Head salary at Novartis
reported by
1
employee
with 15
years exp.
₹30.7
L/yr - ₹39.2
L/yr
At
par with the average Head Salary in India
View more details
What Novartis employees are saying about work life
based on 1.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Novartis Benefits
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Novartis Hyderabad / Secunderabad Office Location
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Novartis, Salarpuria-Sattva Knowledge City, Madhapur, Madhapur, Inorbit Mall Rd, Silpa Gram Craft Village, HITEC City
Hyderabad
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Telangana 500081
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