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Associate Director, M365 Platform Design & Delivery
11-15 years
Hyderabad / Secunderabad
1 vacancy
Associate Director, M365 Platform Design & Delivery
Novartis
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Summary
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.#LI-HybridThe purpose of this role is to design customer interactions and touchpoints with Novartis technology in order to optimize the customer experience and maximize value.
About the Role
Your key responsibilities:
- Design End User Service Model, interaction and visual design. Create an internal view of how people and technologies interact by providing human factors technical expertise on topics such as advanced user-interface technology development, taking into account human design considerations and providing information about requirements, needs, fatigue, ergonomics and usability of interfaces
- Utilize User Centered Design methodology to design the holistic customer experience acknowledging all relevant touchpoints. Build holistic end to end understanding of customer touchpoints
- Communicate and envision service concepts and ideas using standard methods that illustrate all the components and touch-points of the customer experience
- Apply innovative approaches to design, using creative facilitation techniques in collaborative co-creation workshop settings. Explore and test new opportunities to improve customer experience and drive value
- Collaborate with external service design partners. Measure and analyze key emotional indicators, usability, and key performance indicators to identify areas for further design improvement
- Engage with internal and external communities for user insight. Accountable to ensure adherence with Security and Compliance policies and procedures within Service Design scope
- Identify, recommend, and implement technologies and governance policies which may further advance operational efficiencies of the O365 services and minimize the security risks within the platforms and services
- Work with O365/cloud service providers to drive roadmaps and deliver solutions necessary to meet internal requirements, particularly in the areas of governance, security & compliance, and eDiscovery.
- Detect and remediate risks to performance and stability of O365 service before it impacts to business operations
:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
What you ll bring to the role:
- 10+ years of broad IT experience in an enterprise environment. In-depth knowledge of infrastructure, systems management and application architecture
- Microsoft Certifications in O365 Services (MCSA) and Hybrid Technologies
- Good understanding of various O365 services like SharePoint, OneDrive, Teams, PowerApps, Flow, Mailboxes & Groups, Cloud App security, Device management etc.
- Good understanding of Azure Conditional Access policies, eDiscovery services, AIP, and AAD P1 tools and experience in implementing same across various O365 services
- Scripting knowledge using PnP, Graph APIs, PowerShell etc. to build automations around the O365 services and for governance and other Hybrid setups.
Employment Type: Full Time, Permanent
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What people at Novartis are saying
Rating based on 21 Associate Director
reviews
Anonymous · Technology / IT
in Hyderabad / Secunderabad
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Read 21 reviewsAssociate Director salary at Novartis
reported by
129
employees
with 12-18
years exp.
₹31
L/yr - ₹67.5
L/yr
25%
more
than the average Associate Director Salary in India
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What Novartis employees are saying about work life
based on 1.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Novartis Benefits
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Novartis Hyderabad / Secunderabad Office Location
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Novartis, Salarpuria-Sattva Knowledge City, Madhapur, Madhapur, Inorbit Mall Rd, Silpa Gram Craft Village, HITEC City
Hyderabad
Telangana 500081
Telangana 500081
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