Global Lead of Quality Assurance, Audit Readiness

Summary

Location: Hyderabad #LI Hybrid

About the role:
The Global Lead of Quality Assurance, Audit Readiness, and Service Improvement for People Life Cycle (PLC) is a senior role that plays a critical part in executing the PLC strategy. This role ensures that PLC operations align with long-term strategic goals while meeting the highest standards of quality, audit readiness, and service excellence. The Global Lead will work closely with senior stakeholders within People Services & Solutions (PS&S) and senior leadership across all partner functions within People & Organization (P&O), driving the successful implementation of the mandate.

The Global Lead will collaborate with partners within PS&S, viz. Service Governance, Compliance, and Operational Excellence teams to ensure alignment with the broader PS&S framework, while also defining and implementing specific mechanisms tailored to the unique needs of the PLC. This role demands close partnership with operations teams, integrating improvements into daily activities to ensure they are practical, sustainable, and effectively enhance service delivery.

This role supports two key pillars within the PLC: Learning & Talent Services (focused on Talent platforms like U4G, TalentMatch, MatchLearn, and also GxP support) and Hire to Retire (focused on HRCore and Workday dependent processes). The Global Lead will oversee five direct reportees across regions, each an expert in either Learning Services or H2R processes and requirements, ensuring that both pillars are well-supported and aligned with the organization s overall strategy.

About the Role