Associate, Software Packaged Implementation

This role covers below responsibilities within Northern Trust :

• Provide Batch monitoring & support, working in shift to IT teams to ensure stability of production systems.
• Ensure priority incidents are being addressed in a timely manner to avoid major incidents
• Resolve incidents/failures in Batches and ensure closure within the SLAs. Perform root cause analysis and provide solution/work around for incidents.
• Ensure seamless running of batch process/application through proactive, regular health checks .
• Support scheduled weekend activities, participate in disaster recovery events and release testing events.
• Coordinate with upstream and downstream application teams proactively for any risks or potential issues.
• Proactively identify & implement opportunities to increase efficiency through automation & process efficiencies.
• Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas.
• Should be flexible to work in early APAC and EMEA time zones
• Handle change request process & approvals.
• Provide support for audit and compliance related activities .
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found

Experience/ Skills

Minimum qualification:

• Bachelor s Degree in computer science or engineering
• 2 - 3 years of work experience in Java and Unix support including ORMB batch monitoring
• Preference given for any experience in supporting finance or billing projects in banking domain

Required Skills

• Must have extensive work experience with Unix, SQL and Oracle database
• Exposure to supporting Oracle Revenue Management and Billing (ORMB) application.
• Some hands on experience on Java development and analyzing existing Java code
• Must be well versed with the Unix shell scripting
• Must be aware of tools - Winscp, Putty, SQL Developer.
• Hands on experience on control-M scheduling or any other monitoring tool for batch monitoring
• Ability to resolve issues/troubleshoot application in a high-pressure & time critical environment.
• Exposure to Agile practices (Scrum /Kanban)
• Self-motivated to learn and work in challenging environment
• Strong written/verbal communications skills
• Strong interpersonal and teamwork skills
• Good programming and debugging skills
• Strong analytical, design thinking and problem solving skills

Nice to Have Skills

• Hands on experience in Oracle Revenue Management and Billing (ORMB) batch support activities .
• Hands on experience on ADO (Azure Devops) and Devops principles