OPS-BA / IWM Professional

Analyze operational processes and workflows to identify inefficiencies and areas for improvement . Collaborate with cross-functional teams to implement integrated workforce management (IWM) solutions . Develop and maintain business analytics reports to support decision-making processes . Ensure compliance with organizational policies, procedures, and industry standards in all operations . Support the design and implementation of workforce optimization strategies . Monitor and evaluate the performance of implemented IWM systems, recommending adjustments as necessary . Facilitate training and communication to ensure end-user adoption of new tools and processes . Provide actionable insights through data analysis to drive productivity, cost efficiency, and operational excellence . Liaise with stakeholders to align business objectives with workforce management goals . Conduct regular audits and generate feedback loops for continuous improvement .