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61 NoBroker Jobs

NoBroker - Manager - Sales Operations (3-6 yrs)

3-6 years

NoBroker - Manager - Sales Operations (3-6 yrs)

NoBroker

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Sales Operations Manager


About the Role:


- We are very bullish on growth and we might miss out on some intricacies that might hamper customer satisfaction. This is where you come in.

You would be responsible for:

- Furnishing customer-level insights for all past cancellations (profiling the customer-based occupation, work sector, etc).

- Identify best practices in the market ( also check international players) & incorporate them into the team.

- Quantify feedback from the canceled customers and identify trends.

- Gather the best practices from different city/cluster teams to percolate throughout the sales vertical. Doing regular meetings with city teams will help them understand what they do differently than other cities.

- Analyzing lost customers regularly and producing data-backed insights.

- Developing criteria to gauge the customer satisfaction, to be evaluated and shared at City/Cluster level.

- Helping the core team on various initiatives by coming up with effective solutions to a myriad of business problems.

- Optimizing process gaps at a national level and suggesting creative ideas to plug the same followed by ideating and leading the projects which aim at solving them.

- The candidate would come across disgruntled customers who might use strong language while conversing. The candidate should not lose their cool and should be able to put unwelcome comments into his/her stride and focus only on constructive feedback.

- The above is not an exhaustive list, the requirements for this role can change as per the direction the business moves in, the candidate should maintain calm and delivers even in ambiguous situations.

Skills Required:

- English & Hindi proficient.

- Intermediate Excel/google sheet knowledge.


Functional Areas: Other

Read full job description

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What people at NoBroker are saying

Manager Sales & Operations salary at NoBroker

reported by 2 employees with 6-7 years exp.
₹10.3 L/yr - ₹13.2 L/yr
At par with the average Manager Sales & Operations Salary in India
View more details

What NoBroker employees are saying about work life

based on 2.1k employees
51%
41%
48%
98%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

NoBroker Benefits

Job Training
Work From Home
Health Insurance
Cafeteria
Free Food
Team Outings +6 more
View more benefits

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NoBroker Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
374 23rd Cross Road Bengaluru
560102

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