Collection Manager

Manage the Team.
Knowledge about Hard & Soft Bucket.
Willing to Travel.
Managing reports.
Problem Solver.

Responsibilities:
Team Management: Lead, motivate, and mentor a team of collection agents, providing guidance, coaching, and performance feedback.
Bucket Management: Manage hard and soft bucket collections, developing and implementing strategies to maximize recovery rates and minimize losses. Demonstrate a clear understanding of the difference between hard and soft buckets and how to manage each effectively.
Target Achievement: Set and monitor team and individual collection targets, ensuring consistent achievement of goals.
Reporting: Generate and analyze collection reports, providing insights into team performance, trends, and areas for improvement. Prepare regular reports for senior management.
Strategy Development: Develop and implement effective collection strategies, adapting to changing market conditions and customer behavior.
Compliance: Ensure all collection activities are conducted in compliance with relevant regulations and company policies.
Client Interaction: Handle escalated customer inquiries and complaints, maintaining positive relationships and resolving issues effectively.
Problem Solving: Proactively identify and resolve collection challenges, developing creative solutions to improve recovery rates.
Travel: Willingness to travel as needed to visit branches, clients, or attend meetings. (Specify frequency and region of travel if possible).
Process Improvement: Continuously evaluate and improve collection processes to enhance efficiency and effectiveness.
Training & Development: Identify training needs and provide coaching and development opportunities to team members.