Academic Counselor/Telecaller - Education (2-3 yrs)

- We are seeking an enthusiastic, knowledgeable, and communicative individual (Female Candidates Only) to join our team as an Academic Counsellor Cum Tele caller.

- This role combines the responsibilities of providing academic guidance to prospective students and supporting administrative efforts through tele calling.

- The ideal candidate will be passionate about education, have a strong understanding of academic programs, and be skilled in handling inbound and outbound calls in a professional manner with 2 to 3 years of experience in Telecalling.

- Fluency in Kannada and English is mandatory for this role. Candidates located nearby the office location will be given preference.

Key Responsibilities:

Academic Counselling:

- Provide detailed information and guidance to prospective students about academic programs, admission procedures, and career opportunities.

- Understand the educational background and aspirations of students and help them select suitable programs or courses.

- Assist students in understanding the benefits, curriculum, career paths, and prerequisites of various academic offerings.

- Maintain up-to-date knowledge of educational trends, curriculum updates, and university offerings to provide accurate and effective guidance.

- Guide students through the application and admission processes.

- Follow up with students to ensure they complete the admission processes and address any concerns.

- Assist students and parents with information on financial aid, scholarships, and other support services.

Telecalling:

- Make outbound calls to prospective students and parents to explain academic programs and encourage enrollment.

- Answer inbound calls and provide information regarding available courses, schedules, fees, and other academic queries.

- Follow up with leads and maintain a structured pipeline of prospective students.

- Address any questions or concerns from potential students and their families over the phone in a polite and informative manner.

- Assist in lead generation campaigns, surveys, and promotional activities through telecalling.

- Ensure all communications are documented in the CRM system, including notes, feedback, and follow-up reminders.

- Meet call quotas and a little bit of sales targets as determined by the department.

Qualifications and Skills:

- Educational Qualification: Bachelor's degree in any field.

- Experience: Previous experience in academic counselling, tele calling is preferred.

- Communication Skills: Excellent verbal and written communication skills in both Kannada and English are mandatory.

- Interpersonal Skills: Ability to build rapport with students, parents, and faculty.

- Problem-Solving Ability: Ability to handle concerns, objections, and queries with a solution-focused approach.

Additional Requirements:

- Language Proficiency: Fluency in Kannada and English (both spoken and written) is mandatory. Knowledge of any other regional languages will be a plus.

- Location Preference: Candidates residing nearby the (Jayanagar) office location will be preferred.

- Attitude: Positive, self-motivated, and confident, with a strong willingness to help students achieve their academic goals.

Perks & Benefits:

- Competitive salary and performance-based incentives.

- Opportunity for professional growth and career advancement.

- Friendly, supportive work environment.

If you are passionate about education, love to engage with students and parents, and are fluent in Kannada and English, we would love to hear from you!