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Newton School: Pay after Placement

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3.2

based on 119 Reviews

71 Newton School: Pay after Placement Jobs

Operation Associate

Newton School

3.2

based on 119 Reviews

0-3 years

Sonipat

1 vacancy

Operation Associate

Newton School: Pay after Placement

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Operations Operations Management Basic Escalation Management

Job Description

We are seeking a proactive and dynamic Operations Associate to join our Learning Department. In this role, you will be at the heart of shaping an exceptional student experience. You will play a critical part in ensuring that students thrive, stay engaged, and successfully complete their programs. As an Operations Associate, youll be responsible for the seamless coordination of operations, driving student performance, and ensuring top-tier outcomes. Your focus will be on making sure students meet their learning objectives while continuously improving the overall student experience.

Key Responsibilities:

Engage with Students Daily : Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.
Monitor Progress : Track students adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.
Ensure an Exceptional Student Experience : Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.
Handle Escalations : Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).
Collaborate Across Teams : Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.
Provide Feedback : Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.
Student Performance Reviews : Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.
Pacing & Revision : Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.

Key Requirements:

Fast-Paced, Results-Driven : Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.
Basic Excel/Google Sheets Skills : Comfortable using basic functions for tracking and reporting.
Excellent Communication Skills : Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.
Customer-Facing Experience : Prior experience in customer service is a plus, as you ll be handling student interactions regularly.
Proactive & Solution-Oriented : Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.