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Desktop Support Technician - US Shift
New Relic One
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In this role, you will provide front-end and back-end support in our primarily Mac environment. This role will support US West and East coast working hours.
As such, this role will be 100% remote but within the proximity of our Hyderabad or Bangalore office.
Working hours would be 6PM - 3AM IST for the East Coast support and 9PM - 6AM IST for the West Coast support.
Day-to-day responsibiliti es will include the following:
As such, this role will be 100% remote but within the proximity of our Hyderabad or Bangalore office.
Working hours would be 6PM - 3AM IST for the East Coast support and 9PM - 6AM IST for the West Coast support.
Day-to-day responsibiliti es will include the following:
- Respond to internal support inquiries in person, via Slack, email, or phone calls
- Configure and setup IT hardware, including laptops, printers, and peripherals
- Technology enablement service and training
- Provision, de-provision, user accounts & system access
- Provide event & meeting support via Zoom
- Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
- Ensure accurate inventory of hardware assets
- Maintain a high level of service and support using a ticketing system
- Collaborate with external partners like Security and Facilities
- Participate in a global emergency on-call rotation.
This role requires
- Several years of experience supporting Mac hardware
- Deep expertise with SaaS applications (eg. Google Workspace, Okta, Zoom, Slack)
- Network knowledge and troubleshootin g
- Familiarity with JAMF Pro and CrashPlan
- Strong soft skills (eg. critical thinking, creative problem solving, leadership, etc.)
- Demonstrate empathy and a desire to provide a first-class end-user experience
- Exhibit passion and motivation for new technology and learning
- Demonstrate ability to work both independently and as a member of a team
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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