Network Specialist

Primary Skills : ITIL, CCNA, CCNP, Routing, Switching and SDWAN

Alternate Skills : Operations / Support / Networking / PDCA approach, Project Management & Excellent Communication Skills

Role Purpose :

• Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
• Change Management:
• Asses the BAU changes and provide Task Implementation Document
• Perform move, add or delete changes on the network as per standard change process
• Configuration Management: Manage configurations and implementations
• Performance management and trend analysis
• Preventative maintenance

Key accountabilities (Role Description):

1. Analyzing existing networking design and setup with cables connectivity and able to support on INC, CHG and WO.

2. Installing and configuring network hardware, such as routers, switches, WLC, AP and restore the customer service on priority.

3. Monitoring network performance, system availability, and reliability on monitoring platform/tool.

4. Creating and implementing scalable Cisco networks according to client specifications.

5. Testing and troubleshooting installed Cisco routers, switches, WLC, AP.

6. Resolving technical issues with networks, hardware, and software with regards to WAN & LAN failover mechanism.

7. Performing speed and security tests on installed networks for IPsec and DMVPN.

8. Applying network routing protocol like BGP, EIGRP, OSPF and do route testing.

9. Upgrading/replacing hardware and IOS systems when required.

10. Knowledge of network protocols, including TCP/IP, DNS, SNMP and DHCP

11. Relevant certifications, such as Cisco Certified Network Professional (CCNP).

12. Creating and presenting networking reports.

13. Knowledge of cisco SDWAN fabric

14. Understanding of WLC, AP and there association.

15. Understanding of QOS

Desired Profile :

• Analyzing existing networking design and setup with cables connectivity and able to support on INC, CHG and WO.
• Installing and configuring network hardware, such as routers, switches, WLC, AP and restore the customer service on priority.
• Monitoring network performance, system availability, and reliability on monitoring platform/tool.
• Creating and implementing scalable Cisco networks according to client specifications.
• Testing and troubleshooting installed Cisco routers, switches, WLC, AP.
• Resolving technical issues with networks, hardware, and software with regards to WAN & LAN failover mechanism.
• Performing speed and security tests on installed networks for IPsec and DMVPN.
• Applying network routing protocol like BGP, EIGRP, OSPF and do route testing.
• Upgrading/replacing hardware and IOS systems when required.
• Knowledge of network protocols, including TCP/IP, DNS, SNMP and DHCP
• Relevant certifications, such as Cisco Certified Network Professional (CCNP).
• Creating and presenting networking reports.
• Knowledge of cisco SDWAN fabric
• Understanding of WLC, AP and there association.
• Understanding of QOS

Essential :

• Engineering Graduate (with specialization on Electronics & communication/Information Technology/Computer application/Relevant streams
• Good Understanding of Networking, IT/Telecom processes & products
• Good understanding of ITIL
• Understanding of Network / IT / Telecommunication products and solution
• Customer Service Skills
• Good written and verbal communication skills English
• Intra/Inter personnel skills
• Critical thinking towards Problem Solving
• Methodical and Logical
• Self-motivated & Self-driven
• Strategic relationship management with the customer and Vodafone account team good team player