Add office photos
All Filters
46 NETSKOPE SOFTWARE Jobs
Technical Account Manager
NETSKOPE SOFTWARE
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Drive day-to-day implementation via the value realization plan
- Conduct internal sync-up calls with Customer Success Managers (CSMs).
- Host security governance planning and strategy sessions
- Provide best practices guidance in support of customers use cases
- Assist with policies: creating, testing and ongoing fine-tuning
- Drive data analysis and reporting from Netskope platform
- Coordinate updates on product and feature enhancements
- Maintain and deliver weekly status reports
- Align with Netskope Support as customer advocate during an escalation
- Assist CSM with Quarterly Business Reviews
- Perform Annual Tenant Health Checks for assigned customers
- Serve as the trusted technical advisor for key customer champions, from functional owners to C-level executives, particularly regarding Netskope platform best practices.
- Partner with the assigned Customer Success Manager (CSM) to develop and deliver customer success plans, value realization plans, and quarterly business reviews.
- Drive day-to-day implementation of the value realization plan, to lead the customers journey from on-boarding to operational maturity.
- Provide leadership in the identification and resolution of technical issues that are blocking successful platform adoption; orchestrating cross-functional teams across Netskope and the customer organisation to implement corrective actions.
- Establish and maintain an in-depth, hands-on proficiency across all aspects of the Netskope platform to drive all phases of technology adoption.
- Help identify and document valuable best practices and new use cases, and ensure customers are aware of those that most align to their needs.
- Coach customers to be Netskope product experts and enable their teams around features and capabilities, to help them become increasingly self-sufficient in day-to-day operations.
- Advise and assist with policy creation, configuration, and fine-tuning.
- Understand how our customers are utilizing Netskope s solutions and recommend additional features that can be leveraged to increase their security posture.
- Champion customer needs and opportunities for product enhancement with Netskope Product Management and Engineering; and keep customers informed of roadmap elements that will meet current and future requirements; enrol customers in new product beta programs as appropriate.
- Play a leading role in identifying and assessing customer needs for added-value services such as Professional Services and Training.
- Assess and champion the technical concerns and challenges of customers via regular client workshops and product feedback sessions.
- Create knowledge base content to capture new learning for reuse throughout the company and user base.
- Escalate customer issues to management when appropriate.
- Maintain an overview of support case progression to identify themes/trends and ensure that business context is represented during the issue resolution process.
- Develop and deliver formal weekly report to summarize account status, task progression, open issues, and pending activities.
- Highlight any concerns regarding customer retention and/or growth to the relevant Netskope team members and collaborate on action plans to address; with the ultimate aim of retaining and building our customer relationships.
- 5+ years of experience as a Professional Services Consultant/Technical Account Manager with a proven track record and demonstrable skills at presenting technical information at the business executive level or at the architect level
- Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, VPN s, SSO, DLP and Encryption gateways
- Demonstrable experience with systems installation, configuration and administration UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
- MDM, Cloud APIs, Strong Networking concepts
- Experience with working with a Fortune 500 companies
- Prior experience in early stage startups
- Scripting Language (Perl/Python)
- HIPAA, PCI, PII, ITAR, GLBA, SOX, etc.
- Data encryption Technologies
- SIEM, Load Balancing Technologies
- Network Architecture Experience
- Must be proficient in English/ speaking and writing
- Bachelors degree (BSc) preferred.
Employment Type: Full Time, Permanent
Read full job description What people at NETSKOPE SOFTWARE are saying
Technical Account Manager salary at NETSKOPE SOFTWARE
reported by
2
employees
with 6-9
years exp.
₹33.8
L/yr - ₹43.1
L/yr
135%
more
than the average Technical Account Manager Salary in India
View more details
What NETSKOPE SOFTWARE employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
NETSKOPE SOFTWARE Benefits
View more benefits
Compare NETSKOPE SOFTWARE with
Zscaler Softech
Compare
Palo Alto Networks
Compare
NortonLifeLock's
Compare
McAfee
Compare
CrowdStrike
Compare
FireEye
Compare
Trend Micro
Compare
Check Point Software Technologies
Compare
Fortinet
Compare
Sophos Technologies
Compare
Magic Edtech
Compare
Value Point Systems
Compare
JoulestoWatts Business Solutions
Compare
Saama Technologies
Compare
Systems Plus
Compare
DISYS
Compare
IT By Design
Compare
MMC Infotech Services
Compare
Stellar Innovations
Compare
Data-Core Systems
Compare
Senior Software Development Engineer in Test , SSPM
3-8 Yrs
Bangalore / Bengaluru
Sr. Software Development Engineer in Test, Solutions QE
12-13 Yrs
Bangalore / Bengaluru
Share an Interview