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33 Netradyne Technology Jobs
Manager Technical Support Engineer
3-5 years
₹ 7.2 - 9L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Manager Technical Support Engineer
Netradyne Technology
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responding to customer queries via phone, email, or chat in a timely and professional manner.
- Resolving customer reported issues and requests by probing, analysing, and working with multiple technical teams internally.
- Providing excellent customer service and building strong customer relationships.
- Logging customer requests in the ticketing tool and keeping accurate records of customer interactions.
- Following with customers to ensure their issues and requests have been addressed to their satisfaction and keeping them updated status of open cases.
- Escalating complex customer issues to next level and ensure there s a proper hand off on escalated issues.
- Staying current with Product knowledge and improve technical skills to be able to resolve most of the customer issues on first contact.
- Continuously seeking ways to improve customer experience and assisting with implementation of new customer service processes and procedures.
- Bachelor s degree/ any degree or equivalent with 3- 5 years of relevant technology support experience.
- Strong verbal and written communication skills with excellent interpersonal and customer service skills.
- Previous customer service experience, preferably in a fast-paced environment.
- Demonstrated ability to empathize with customers, actively listen, ability to always defuse situation than intensify one.
- Ability to handle stressful situations and remain calm under pressure.
- Demonstrate professionalism, discretion, and good judgement in all interactions with customers and co-workers.
- Open to working in night shifts or any shift based on business requirement.
- Familiarity working with ITSM/CRM tools, preferably Sales Force.
- Basic Networking, Storage and Platform troubleshooting skills
Employment Type: Full Time, Permanent
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