NetEnrich - Renewal Specialist (5-10 yrs)

About company:

- Netenrich boosts the effectiveness of organizations' security and digital operations so they can avoid disruption and manage risk.

- Resolution Intelligence CloudTM is our native-cloud data analytics platform for enterprises and services providers that need highly scalable, multitenant security operations and/or digital operations management.

- Resolution Intelligence Cloud transforms security and operations data into intelligence that organizations can act on before critical issues occur.

- More than 3,000 customers and managed service providers rely on Netenrich to deliver secure operations at scale.

Job Title: Renewal Specialist

Years of Experience: 5+ Years

Work Location: Hyderabad

Job Summary

- As a Renewal Specialist in the Digital Operations/Security business, you will be responsible for managing the end-to-end contract renewal process for clients utilizing our Digital /Security Solutions.

- Your focus will be on maximizing renewal rates, enhancing customer retention, and identifying upsell and cross-sell opportunities.

- You will work closely with various internal teams to ensure a seamless renewal process that aligns with customer needs, data-driven insights, and company goals.

Key Responsibilities:

Contract Renewals:

- Collaborate with clients in the Digital /Security domain to understand their specific operational requirements and negotiate contract renewal terms that maximize retention and satisfaction.

- Drive activities to ensure timely and accurate completion of paperwork, including quotes, order processing, and contract amendments relevant to services.

- Establish a structured framework to track, manage, and optimize renewal contracts for services like automation, analytics, and transformation projects.

Client Communication:

- Maintain open lines of communication with clients throughout the renewal process, ensuring frequent touchpoints to understand evolving digital needs.

- Engage in proactive follow-ups with customers and partners to provide a seamless renewal experience for complex digital services.

- Address client concerns regarding service continuity, contract details, or the value of renewal, while providing clarity on new capabilities or product updates.

Skills & Qualifications:

- Experience in digital/security services or operations is highly preferred.

- 5+ years of experience in a customer-facing role, ideally within digital/security services, SaaS, or technology operations.

- Proven experience managing contract renewals and achieving high customer retention rates in the context of digital products or services

- Strong communication and negotiation skills, with the ability to articulate the value of services to both technical and business audiences.

- Excellent data analysis skills, including the ability to interpret customer usage data, identify trends, and generate actionable insights.

- Proficiency with CRM tools (e. , Salesforce) and contract management systems.

- Ability to work collaboratively with cross-functional teams in a fast-paced, dynamic environment