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Engaged Employer

NetApp

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3.9

based on 352 Reviews

Video summary

135 NetApp Jobs

Support Account Manager

NetApp

3.9

based on 352 Reviews

5-8 years

₹ 13.25 - 18L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Support Account Manager

NetApp

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Electrical Engineering Computer Science Operations NetApp Wellness Subject Matter Expertise

+ 3 more

Job Description

Support Account Manager at NetApp will plan and oversee enterprise-level support and service activities for company products and services for a designated client or group of clients. This position will ensure quality service and operational performance within the parameters of program and delivery standards. This role is responsible for

Developing client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
Acting as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Job Requirements

- Proven ability to manage complex, high pressure situations, staying focused on the right priority and effectively handle time-management
- In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. Sufficient technical skills to obtain NCDA certification.
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand ARS risks and SP parameters and able to articulate meaning to customer
- Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver SAM Service Review Meetings
- Able to independently drive escalations, involving higher level support management at NetApp, ease of interaction with EPS
- Able to work as buddy for new hires, coach on standard job tasks
- Able to participate and contribute in cross-functional teams and subject matter expert teams
- Able to participate/contribute to initiatives and training to develop an areas of specialization
- Have an understanding of storage market developments and storage service gaps
- Ability to integrate diverse perspectives in critical situations to aid issue

Employment Type: Full Time, Permanent

Read full job description