Senior Unified Communications and Collaboration (UC&C) engineer

The Engineering branch of the IT End User Services team is looking for a Senior Engineer for the Unified Communications and Collaboration & Productivity services.  You will work with a team of creative, supportive, data-driven engineers.  You will have the opportunity to work on projects associated with the standardization, configuration, deployment, and maintenance of IT solutions utilized by NetApp users across the globe.

• Extensive hands on experience with Unified Communications & Collaboration platforms (Microsoft Teams, Zoom, etc.)
• Experience with managing Office365 Productivity Tools (Office, Exchange, PowerBI)
• Experience managing Session Border Controllers (SBCs)
• Experience with Cloud and on-prem telephony service providers and enterprise telephony integration points (ISDN, SIP, Internet)
• Experience & understanding of regional and international Telco laws & regulations
• Experience with Conference Room and Digital Signage Audio Visual (AV) technology and integration with Cloud-based conferencing platforms (Zoom, MS Teams, WebEx, etc.)
• Excellent vendor management skills
• Sharp attention to detail
• Ability to work independently with some guidance 
• Able to work effectively with other global groups and teams
• Strong interpersonal skills
• Excellent analytical skills
• Strong oral and written communication skills
• Ability to work collaboratively within a global team environment to meet aggressive goals 

You might also have:

• Strong understanding of enterprise productivity, conferencing and communications related technologies (messaging, unified communications, collaboration)
• Strong understanding of infrastructure and related technologies (hardware, virtualization, networking)
• Strong understanding of Session Initiation Protocol (SIP)
• Experience with scripting (Powershell, Python)

Preferred 8 years of related experience with a Bachelor’s degree or equivalent work experience in Information Technology, Engineering, Computer Science or related field