Professional Services Engineer

We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers.

This role will provide Level 2 support to our customers by responding to Incidents, working on Service Requests, Problem Management, Infrastructure Improvements and planning and performing NetApp ONTAP upgrades and advanced configurations. Experience in supporting a varied clientele is essential as is a strong understanding of NetApp storage-based technologies.

Experienced in NetApp Storage (Deploying and administering NetApp Storage - CDOT and 7-Mode, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools - OnCommand Unified Manager/ Performance Manager/ Insight, Managing backup integration with NetApp technologies)
Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.
Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks)
Knowledge in ITIL methodologies: change, incident, problem and configuration management.
Understanding of outsourcing/managed service and Cloud managed services industry.
Working knowledge of monitoring platforms like Active IQ Unified Manager
Working knowledge on various DR solutions, DR tests and backup technologies like snaps and clones.
Strong customer communication and documentation skills.
Built and maintained strong relationships with internal and external stakeholders.
Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.

Typically requires a minimum of 2-5 years of related experience with a bachelor s degree