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7 Open Destinations Jobs
Ticketing Executive
Open Destinations
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- High competency in CAT 35 ITX fares, preferably gained within a tour operator or airline ticketing environment
- Expert knowledge of Galileo GDS
- Strong communication skills to relay complex information concisely and effectively, both verbally and by written channels
- High attention to detail
- Methodical approach to getting through workload
- Motivated to reduce errors and improve process efficiencies
- Conversant with all aspects of IATA ticketing rules under UK BSP.
Ticket responsibilities
- All processes involving airline tickets.
- Issue CAT35/25, manual fare builds, allocation and group fares (very minimal volume)
- Ensure any group and allocation contracts with airlines are diarized for names/balance and ticket issue, and processing refund EMDs for group deposits.
- Deal with re-issues, refunds and re validations
- MCO/EMD/(V)MPD to pay for deposits, seat reservations, excess baggage and similar where relevant.
- Maintaining an accurate representation of all ticketing activity within the in house system.
- Ensure that the company ticketing policies are adhered to Monitor and action GDS queues
- Monitor schedule changes/cancellations and update as necessary the in-house systems.
- Communicating as needed around the business.
Business Support responsibilities
- As a member of the team of in-house GDS experts, provide a help desk function to the Sales, Sales Operations and Customer Services teams with fare calculation for upgrades and complex itineraries as and when requested.
- Optimizing potential profit in bookings, advising and correcting bookings as required whilst ensuring pre allocated seating, meals and other OSI/SSR requests are not affected. Ensure a detailed log of savings made is maintained (template provided).
Employment Type: Full Time, Permanent
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What people at Open Destinations are saying
What Open Destinations employees are saying about work life
based on 89 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
Open Destinations Benefits
Job Training 
Team Outings 
Work From Home 
Soft Skill Training 
Cafeteria 
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