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NatWest Services

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4.0

based on 1 Review

102 NatWest Services Jobs

Customer Service & Operations Cash Management Analyst

National Westminster Bank (NatWest)

4.0

based on 1 Review

3-7 years

Gurgaon / Gurugram

1 vacancy

Customer Service & Operations Cash Management Analyst

NatWest Services

posted 9d ago

Job Role Insights

Key skills for the job

Manual Testing Customer Service Cash Management Services Operations Management Investigations SLAS

+ 3 more

Job Description

Join us as a Customer Service & Operations Cash Management Analyst

You ll deliver customer and business outcomes by fulfilling customer s transactions and queries, supporting business processes, policies and procedures, and understanding customer and business needs, taking larger ownership of the customer deliverables
We ll look to you to follow process steps and fulfil customer requests while responding to queries from customers or stakeholders promptly within agreed timelines
This is a great chance to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
Were offering this role at senior analyst level

What youll do

In this role, you ll assist with the delivery of successful customer and business outcomes, by processing, authorising and investigating all transactions to define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), collecting the required information from customers or businesses.

We ll look to you to review manual or ineffective processes which could be automated or enhanced to improve customer and business experience.

You ll also:

Respond to queries from customers promptly and tactfully within our SLAs
Develop relationships with customers and maintain an understanding of their needs at all times
Process cases or transactions and queries as per agreed KPIs
Collect and analyse the required information from the customers and businesses
Support with process training and knowledge sharing in the team
Actively participate in initiatives to improve customer service, processes and procedures

The skills youll need

To thrive in this role, you ll need knowledge in Cash Management Operations and demonstrate customer service abilities along with customer and industry knowledge.

You ll also need: