Technical Trainer Lead - TTL - Bengaluru

Job Title: Technical Trainer Lead - TTL
Department/Group: Sales
Reporting to: RSM
Stakeholders: ASM, RSM, National Trainer Lead & Business Head
Team Size: NA
Location: Assigned territory

About the Company
Our journey began in 2019 when SAMARA CAPITAL (a PE fund with a portfolio of 20+ companies) acquired two small Delhi based FMCG companies - Blue Heaven Cosmetics Pvt. Ltd. and Nature's Essence Pvt. Ltd. with the objective of building a large-scale personal care platform serving mass India (Bharat). Blue Heaven (BH) is one of the most loved Indian cosmetic brands with a rich legacy of close to 50 years. The brand is known for crafting superior quality, innovative colour cosmetic products and selling those at affordable prices. This has been made possible by keeping all manufacturing and product development in-house. Nature's Essence (NE) started its journey more than 20 years back by educating small to mid-size salons (parlours) about beauty treatments and manufacturing affordable personal care products for those treatments. Nature's Essence is currently amongst the top brands in the Facial Kit and Bleach segments. The equity built in salons has enabled the company to expand to retail categories like Face wash, Scrubs, Masks, Gels and Lotions.

Website
http://www.esmeconsumer.in

Purpose/Mission of role:
We are looking for a Technical Trainer Lead to present, promote and demonstrate a wide range
of beauty skin care range.
Technical Trainer responsibilities include demonstrate products that address clients’ needs,
demonstrating ways to use skin care and providing product details like prices, ingredients and
SOP. To be successful in this role, you should be a beauty expert, up-to-date with all the latest
trends and able to offer exceptional customer service.
Ultimately, you will help us meet sales goals through building long-lasting relationships with our
customers.

Roles and Responsibilities:

• Training & demonstration of all Natures Essence Professional Products for in-salon
• Explain product details, including ingredients, price application methods
• Market Visit along with sales team
• Conducting Beauty workshops & cluster to educate and generate business
• To address the technical issues by salon/parlour
• Convert & on-board new salons by conducting effective product DEMO's
• New product penetration by conducting DEMO's for new products door-to-door
• Product grievance management
• Help sales team in revive lapsed accounts
  

Experience Required:

• Have done Diploma/Degree in Cosmetology course from an institute
• 5-7 years of experience in the beauty industry
• Have basic computer knowledge
  

Skills Required:

• Proven work experience as a technical trainer or similar role
• Good communication & Presentation skills
• Grooming etiquettes
• Selling skills for converting the customer into business
• Hands-on experience with facial & Wax application techniques
• Understanding of different skin types
• Solid customer service skills with a positive attitude
• Additional education in Cosmetology or relevant field is a plus
• Accountability
  

Need of the job:

• Open to travel in assigned territory