Associate/Senior Associate (Diversity ONLY)

Key tasks; accountabilities and challenges of this role

• To interpret and process the allocated notice, order or request efficiently, accurately and in accordance with the notice, order or request, including by the specified due date;
• To promptly action request in accordance with relevant SLA and timelines
• liaising directly with Statutory Compliance team as required in order to clarify scope of notice;
• to identify and produce information and/or documents required to be produced pursuant to a notice or order;
• to recognise and distinguish notices/orders which compel NAB to produce information/documents and notices/orders which do not compel NAB to produce information/documents/
• ability to assess and determine the scope of documents and information NAB is required to produce in respect of a notice/order
• to identify notices, orders and correspondence which should be directed to another NAB team
• Managing risk in ensuring compliance with legislation, internal policies, procedures & deadlines
• Use of multiple systems/tools to identify and produce documents & information
• Ensure all personal training records are maintained and kept up to date.
• To work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
• To liaise with internal customers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.
• Build excellent stakeholder engagement

Experience and Essential capabilities

• 2 to 5 years of experience in Process execution
• Demonstrate curious mindset and ability to investigate.
• Ability to work with fast paced high volume department.
• Must be well organised and ability to prioritise tasks and meet non-negotiable timelines.
• High level of attention to detail.
• Excellent oral and written communication skills with the ability to effectively communicate to a number of internal and external stakeholders.
• Ability to grasp complex ideas/process changes
• Ability to work well with others in a team environment
• Strong Excel skills
• Proficient in MS Office suite