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Production Support Engineer
AntWorks
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
Production Support Engineer position open in AntWorks | An Intelligent Document Processing - IDP and Document Automation Company - AntWorks Production Support Engineer Role Objective Apply for this position Ready to join Immediately Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Get a Demo Now Loading payment widget... Enter the text in the box below Verification mail sent. Link to resume this form later: Turn on the camera permission in your browser to continue further Submission Not Allowed
A Production Support Engineer will be involved in ensuring the steadiness, availability, and smooth operation of our products and systems that are deployed in client or hosted environments. The role requires a combination of technical skills, problem-solving abilities, and effective communication. The team operates 24/7/365.
Key Requirements Technical Skills:
- Strong understanding of hosted products in various environments.
- Experience working with products comprising machine learning modules; familiarity with Kafka is an advantage.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and supporting SaaS products in production.
- Proficiency in at least one technology (JAVA/.NET/PYTHON).
- Expertise with databases and SQL for querying and analyzing data.
- Understanding of APIs and multi-server architecture.
- Experience with monitoring and alerting tools.
- Basic knowledge of application servers and web services.
- Experience with LLM or Generative AI is a plus.
Problem-Solving Skills:
- Ability to diagnose and troubleshoot complex technical issues.
- Strong analytical skills to identify patterns and root causes of problems.
- Collaborative skills to work with development teams to resolve issues and improve application stability.
Communication Skills:
- Exceptional written and verbal communication to interact with technical and non-technical stakeholders.
- Ability to create and maintain documentation, including troubleshooting guides and incident reports.
Incident Management/Ticketing:
- Experience with Jira and incident management processes.
- ITIL knowledge and certification are preferred.
Customer-Focused Mindset:
- Dedication to providing excellent customer service.
- Willingness to participate in on-call rotations for urgent issues.
Adaptability and Learning:
- Ability to adapt to changing business needs.
- Willingness to quickly learn and understand new technologies.
Team Collaboration:
- Ability to work effectively within a team and share knowledge.
- Bachelor s degree in computer science, information technology, or a related field (or equivalent experience).
- Minimum of 2+ years of experience in production/application support.
- Experience working with globally diversified clients.
- Must be available for 24/7 rotational shifts.
- Ready to join Immediately
- 15 Days
- 30 Days
- 60 Days
- More than 60 Days
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Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
Read full job descriptionPrepare for Production Support Engineer roles with real interview advice
People are getting interviews at AntWorks through
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50%
50% candidates got the interview through other sources.
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What people at AntWorks are saying
Production Support Engineer salary at AntWorks
reported by
4
employees
with 5-6
years exp.
₹6
L/yr - ₹11.1
L/yr
75%
more
than the average Production Support Engineer Salary in India
View more details
What AntWorks employees are saying about work life
based on 51 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AntWorks Benefits
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