Engineer - Techsupport - L2 (ETL & SQL)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Total Experience 1+ years     
• Strong experience with ETL Concepts and SQL.
• Hands on working experience in Tableau.
• Experience in job monitoring and tracking scheduled tasks.
• Ability to coordinate and collaborate effectively with development and infrastructure teams.
• Excellent problem-solving skills and the ability to resolve business queries and service requests.
• Strong analytical skills for troubleshooting and problem resolution.
• Strong verbal and written communication skills to provide updates to customers and teams.
• Willingness to work in a 24x7 shift rotation to ensure continuous monitoring and support.

RESPONSIBILITIES:

• Manage and monitor ETL (Extract, Transform, Load) processes to ensure seamless data integration and accurate data flow.
• Write and understand medium to high complexity SQL queries for data manipulation and analysis.
• Track and manage scheduled jobs, ensuring they run smoothly and troubleshooting when necessary.
• Address and resolve incidents and service requests within SLAs, ensuring minimal business disruption.
• Work closely with development and infrastructure teams to resolve issues and optimize performance.
• Monitor ticket progress and provide timely updates to customers regarding the status of their queries or issues.
• Use strong analytical skills to identify root causes of problems and implement effective solutions.