1 Naehas Job

Role & responsibilities

• Provide first-line support for integration issues by working directly with customers to implement tailored solutions on the Zenarate platform.
• Assist with the seamless integration of Zenarate into client systems, ensuring reliable data flow and connectivity between systems.
• Identify and analyze gaps in existing integrations and recommend improvements to drive higher product adoption and customer satisfaction.
• Work closely with cross-functional teams including customer support, IT, product, and engineering to address integration challenges and deliver efficient, scalable solutions.
• Develop and maintain clear technical documentation and conduct training sessions or knowledge-sharing meetings to ensure smooth transitions and consistent support practices.
• Lead proof-of-concept (POC) projects to explore new integration strategies and technologies that enhance our overall customer experience.

Preferred candidate profile

• Working Hours: 5:30 PM to 1:30 AM (to align with business/support needs).
• Experience: 2-4 years in customer support and integration roles, preferably within a SaaS environment, with a strong focus on system integrations and client-facing problem solving.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders and produce comprehensive documentation.
• Troubleshooting & Debugging:
• Strong debugging and problem-solving skills to diagnose and resolve hardware, software, and network issues.
• Ability to read and enhance existing codebases for issue resolution and optimization.
• Operating Systems, Networking & Monitoring:
• Proficiency in Windows, Linux, and MacOS environments.
• Understanding of networking concepts (DNS, VPN, Firewalls, Proxy).
• Familiarity with monitoring tools and log analysis to debug system and application issues.
• Web & API Technologies
• Should have good understanding of HTTP errors, methods, and status codes.
• Understanding Python and familiarity with RESTful APIs is a plus.
• Understanding authentication/integration protocols like oAuth, SAML etc. is a plus.
• Familiarity with databases (MongoDB, MySQL, PostgreSQL) is a plus.

Perks and benefits

• Competitive salary package that will continue to grow as you gain experience.
• A full suite of benefits including health insurance, team parties, outdoor tours, and much more.
• A casual workplace that appreciates and respects each employee's ideas.
• The agility of a growing and profitable start-up environment building marketing solutions for the largest Fortune 50 customers.
• Mentorship by some fabulous engineers with a track record of delivering major pieces of software for both large companies and successful startups.
• Flexible work arrangements/ remote opportunity.
  
  For more information about us, visit www.zenarate.com