Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Muthoot Fincorp Team. If you also belong to the team, you can get access from here

Muthoot Fincorp Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters (1)

7 Muthoot Fincorp Jobs in Hyderabad / Secunderabad

Call Center Trainer

3-5 years

Hyderabad / Secunderabad

1 vacancy

Call Center Trainer

Muthoot Fincorp

posted 2d ago

Job Description

ROLE SUMMARY (PURPOSE)


The Call Center Trainer in Muthoot Fincorp Limited (MFL) designs and delivers training programs for call center agents, focusing on product knowledge, customer service, and compliance with RBI regulations. They conduct onboarding, ongoing skills development, assess agent performance, and collaborate with quality assurance to ensure service excellence.


KEY RESPONSIBILITIES


Training Program Design

  • Develop and implement comprehensive training programs for call center agents focusing on customer service, product knowledge, and compliance with NBFC regulations.
  • Create training materials such as presentations, manuals, and guides aligned with organizational goals.
  • Plan and deliver ongoing training programs to upskill existing agents, improving their performance, and addressing any identified skill gaps.
  • Update training content based on changes in regulatory requirements (RBI/NBFC guidelines) or product offerings.

Onboarding and Orientation

  • Conduct training sessions for new hires, introducing them to company policies, procedures, and call center operations.
  • Ensure agents are well-versed in the companys product offerings, customer handling techniques, and relevant regulatory guidelines.

Performance Assessment

  • Evaluate agent performance through role-playing, simulations, and assessments to identify strengths and improvement areas.
  • Provide detailed feedback on call handling, communication skills, and adherence to company processes.
  • Work closely with the Quality Assurance team to align training content with call quality monitoring feedback.
  • Incorporate insights from quality audits into training programs to address common errors or non-compliance issues.

Reporting and Analytics

  • Track the effectiveness of training programs using KPIs such as time to proficiency, pass rates on assessments, and post-training performance improvements.
  • Prepare and present reports on training outcomes, agent progress, and overall effectiveness to senior management.

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

  • Excellent communication, presentation, and coaching skills.
  • Proficiency in call center technologies and software.
  • Ability to design and deliver engaging and effective training sessions.
  • Familiarity with e-learning tools and platforms.
  • Behavioral Attributes- Driven and in alignment with our Purpose Transforming the life of the common man by improving their financial well-being and anchored by our core value of integrity, collaboration, and excellence

EDUCATION / EXPERIENCE

  • Minimum Qualification: Any Graduate. Certification in Training and Development or equivalent. Experience in training agents on financial products like loans, credit cards, or insurance.
  • Nature of Experience: 3+ years of experience as trainer within a call centre, preferably in an NBFC or banking sector.

Employment Type: Full Time, Permanent

Read full job description

Muthoot Fincorp Interview Questions & Tips

Prepare for Muthoot Fincorp roles with real interview advice

What people at Muthoot Fincorp are saying

What Muthoot Fincorp employees are saying about work life

based on 6.9k employees
64%
91%
47%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Muthoot Fincorp Benefits

Job Training
Soft Skill Training
Health Insurance
Free Transport
Team Outings
Work From Home +6 more
View more benefits

Compare Muthoot Fincorp with

Manappuram Finance

3.9
Compare

Bajaj Finance

4.0
Compare

Shriram Finance

4.1
Compare

Mahindra Finance

4.1
Compare

Cholamandalam Investment & Finance

3.9
Compare

L&T Finance

3.9
Compare

HDB Financial Services

3.9
Compare

Reliance Capital

3.7
Compare

Edelweiss

3.9
Compare

Tata Capital

4.1
Compare

IIFL Finance

4.0
Compare

Muthoot Finance

3.6
Compare

SMFG India Credit

4.0
Compare

Kogta Financial India Limited

4.7
Compare

TVS Credit

4.3
Compare

Sammaan Capital Limited

3.7
Compare

Mahindra Rural Housing Finance

4.0
Compare

Bharat Financial Inclusion

3.9
Compare

Aavas Financiers

3.9
Compare

Poonawalla Fincorp

3.8
Compare

Similar Jobs for you

Training Manager at Cameo Corporate Services

Chennai

2-3 Yrs

₹ 2.5-3.75 LPA

Product Training Specialist at Alpine Health

Ahmedabad

3-8 Yrs

₹ 3-5 LPA

Trainer at vivo Mobile India Pvt. Ltd

Chandigarh

1-6 Yrs

₹ 4-4.25 LPA

Call Center Manager at Yellow Umbrella Services Private Limited

Hyderabad / Secunderabad, Chennai + 1

1-4 Yrs

₹ 3-7 LPA

Trainer at Imarque Solutions

Chennai

2-4 Yrs

₹ 2-3 LPA

Senior Training Manager at Tata AIG General Insurance Company

Nagpur, Nashik + 1

3-8 Yrs

₹ 3.5-8 LPA

Process Trainer at Teleperformance (TP)

Indore

4-9 Yrs

₹ 4.5-6.5 LPA

Assistant Sales Training Manager at Club Mahindra

Mumbai

4-8 Yrs

₹ 4-6 LPA

Process Trainer at Teleperformance (TP)

Mohali

2-6 Yrs

₹ 2.5-4.5 LPA

Senior Executive at Wipro Limited

Chennai

3-5 Yrs

₹ 4-6 LPA

Call Center Trainer

3-5 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

Call Center Team Lead

1-5 Yrs

Hyderabad / Secunderabad

2d ago·via naukri.com

Urgent Hiring - Territory Manager ( Insurance ) - Hyderabad

15-20 Yrs

₹ 15 - 25L/yr

Hyderabad / Secunderabad

3d ago·via naukri.com

DSA Sales Manager

3-8 Yrs

Mumbai, Hyderabad / Secunderabad, Delhi/Ncr

24d ago·via naukri.com

Call Center Executive

0-2 Yrs

Hyderabad / Secunderabad

25d ago·via naukri.com

Senior Executive-Talent Acquisition

2-4 Yrs

₹ 3.5 - 4.5L/yr

Hyderabad / Secunderabad

1mon ago·via naukri.com

Call Centre Manager

3-8 Yrs

Hyderabad / Secunderabad

1mon ago·via naukri.com

Recently Viewed

PHOTOS

InsuranceDekho

3 office photos

LIST OF COMPANIES

Credit Bajaar

Overview

SALARIES

EXL Service

SALARIES

EXL Service

SALARIES

EXL Service

SALARIES

EXL Service

SALARIES

EXL Service

JOBS

Niyogin Fintech

No Jobs

SALARIES

Muthoot Fincorp

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent