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Muthoot Fincorp
Call Center Trainer
Muthoot Fincorp
posted 2d ago
Fixed timing
Key skills for the job
ROLE SUMMARY (PURPOSE)
The Call Center Trainer in Muthoot Fincorp Limited (MFL) designs and delivers training programs for call center agents, focusing on product knowledge, customer service, and compliance with RBI regulations. They conduct onboarding, ongoing skills development, assess agent performance, and collaborate with quality assurance to ensure service excellence.
KEY RESPONSIBILITIES
Training Program Design
Onboarding and Orientation
Performance Assessment
Reporting and Analytics
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
EDUCATION / EXPERIENCE
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Muthoot Fincorp roles with real interview advice
15-20 Yrs
₹ 15 - 25L/yr
Hyderabad / Secunderabad
2-4 Yrs
₹ 3.5 - 4.5L/yr
Hyderabad / Secunderabad