Manager, Service Request Automation Engineer

The Opportunity

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

The role will focus on developing and maintaining current and future products and services for the enterprise ServiceNow portal. It is critical to driving the effort to define & deliver automated products or services that increase our company s operational integrity & productivity and reduces costs related to initiating, assigning, and completing IT service requests. The ServiceNow Request Automation Engineer is responsible for maintaining the enterprise ServiceNow portal design and code integrity, adhering to all standards and policies used within our company. The Engineer will assist other engineers and developers in the use of open protocols and platform APIs, along with automation vendor platforms, for supporting the design and development and integrating of IT solutions with the automation platform(s). They will work with IT Automation and other Platform architects to maintain and evolve the ServiceNow Architecture. The role works with internal technical specialists, architects, and external service providers to support the future direction of IT Automation. The incumbent will support the implementation of IT Automation products and provide subject-matter expertise to all IT Automation developers.

What will you do in this role:

What should you have:

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

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