We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Mumbai. The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email. Client service analysts will need to work closely with Senior Client Service Members, Sales and consultants to develop and maintain client relationships.
Your Key Responsibilities
Answer detailed client inquiries about MSCI products and methodology
Participate in developing client relationships through proactive follow up on issues raised by clients
Analyze market performance and data for our clients on a reactive and a pro-active basis
Maintain relationships by ensuring relevant product and model information is shared with clients
Provide client feedback to the Coverage, Product Management, Research, and Production groups
Act as point of contact for routine inquiries and data requests
Keep up with current events and trends in the marketplace
Your skills and experience that will help you excel
Excellent English written and oral communication skills; ability to articulate complex concepts and methodologies to clients and senior management is a must.
Client facing skills - an ability to quickly gain the clients trust
Client Orientated - demonstrate ownership for the clients issue, be seen as the Client s champion within MSCI
Execution - well organized, ask questions, raise potential problems early; Problem solving skills; Technology proficient: Numerical analysis using Microsoft Excel
A self-starter and highly motivated, ability to work individually and within a team
Ability to work in a fast paced environment with constant interruptions. Candidate must be able to keep track of multiple issues without leaving issues unresolved