Senior Technical Services Engineer

MongoDBs mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data

We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI

Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure

Atlas allows customers to build and run applications anywhere?on premises, or across cloud providers

With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, its no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications

The Technical Services team works with our customers to ensure that their MongoDB deployments are running at their best

From a query performance question on a test Atlas cluster to helping upgrade large self-hosted sharded clusters run by some of the world's best-known global enterprises, the Technical Services team is available 24/7 to help our customers with any aspect of the MongoDB data platform

This deeply technical team is distributed globally, with a variety of backgrounds and expertise to ensure that they can best address any new issue or question

In addition to solving these complex customer challenges, the team also works on internal projects such as software development of support tools for performance tuning, benchmarking, and diagnostics

As MongoDB continues to expand product offerings and features within the MongoDB Atlas Data Platform, MongoDB is looking for a Senior Technical Services Engineer with a background in application search, as well as search-related technologies, who will also provide specialized support for our Atlas Search and Vector Search products

We are looking to speak to candidates who are based in Gurugram for our hybrid working model

Job Description

As a Senior Technical Services Engineer, youll be advising customers on strategies and documented practices for making best use of our data platform

This will require you to translate technical concepts and patterns into generalists terms for our customers, helping them understand, install, and use those applications effectively

Youll also troubleshoot application problems and be an advocate for our usersneeds, collaborating with the MongoDB product management and development teams on their behalf

As a Technical Expert in all-things-search, you will be advising MongoDB field teams on Atlas Search and Vector Search issues, and helping with technical enablement in those areas

You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products

Were looking for individuals who want to dig into the details of how ?big data? and ?web-scale? systems are successfully assembled and operated every day by organizations of every size and flavor

As an ideal candidate, you will have

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted

Our ideal associate candidate should also have:

7+ years of relevant experience, and 3+ years of search expertise (Elasticsearch, Lucene, Solr or similar)

7+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc, MongoDB experience is preferred

Experience with Database Performance tuning and benchmarking

Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments

Knowledge in Linux, Networking, and Diagnostics

Experience with scalable and highly available distributed systems

Excellent written and verbal communication skills in English

Patience, empathy and a genuine desire to help people

Ability to think on your feet, remain calm under pressure, and solve problems in real-time

A B

Tech / B

S

or equivalent work experience

You may also have

Experience with Algolia, Lucidworks, Pinecone, Milvus, or similar

Experience with database programming and data models

Advanced experience with Operating System and Networking Core concepts

Certifications MongoDB, RHCE, Cloud Provider Certifications

Previous SaaS Support Experience

Experience creating Generative AI applications, familiarity with LLMs, Vector Stores, and the latest GenAI paradigms

What you do at MongoDB

Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress

Work closely with your team and our customers to identify, characterize, solve & recover from problems raised to the Technical Support team

Resolve technical issues through diligent research, reproduction, and troubleshooting, log and server analysis using industry standard as well as bespoke in house developed tools

Build and create standard methodologies for technical troubleshooting across different technologies, and craft Knowledge Articles that contribute to our self-serve support portal

Review and test new features before they are publicly available, including creating internal and customer facing assets, such as knowledge base articles or FAQs

Proactively identify improvement to business processes and policies to solve problems and get things done

Be an advocate for customersneeds

Gather feedback from customers and engage the engineering, product, sales and marketing teams to improve our product through regular touchpoints and data driven reporting from the field

Act as focal point and technical subject-matter-expert for assigned customers and their application deployments in Atlas

Coach and mentor junior engineers on the team in new or emerging product areas, as well as cross-training peers in specialty topics

What you will learn

The rapidly growing MongoDB product suite, including:

Core database server

Atlas (fully managed cloud database service)

Atlas Full-Text Search, Atlas Vector Search, Atlas Data Lake, Realm and Charts

Other Tools and connectors Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark

Market-relevant, complementary technologies e g

Apache Kafka, Kubernetes

Modern and popular architecture design patterns, methodologies and concerns e g

microservices, DevOps, cloud, security

To drive the personal growth and business impact of our employees, were committed to developing a supportive and enriching culture for everyone

From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employeeswellbeing and want to support them along every step of their professional and personal journeys

Learn more about what its like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process

To request an accommodation due to a disability, please inform your recruiter

*MongoDB is an equal opportunities employer

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