Salesforce Developer

The successful candidate will have a strong technical understanding of software applications, with the ability to diagnose and resolve technical issues. She/he will be responsible for providing first-level support to users, maintaining and updating applications, and communicating with software providers in the event of an error.

This role requires excellent communication skills, as it involves interacting with users, developers, and suppliers in an international environment.

Key Responsibilities :

Provide first-level support to users, addressing and resolving issues related to a wide range of applications and systems.

Identify and correct technical problems or data errors.

Communicate with vendors and third-party service providers to resolve issues and manage updates.

Maintain, monitor and update applications to ensure optimal performance.

Maintain articles in knowledgebase system.

Conduct user training to promote efficient use of applications.

Manage user accounts, including setting up new users and managing access permissions.

Manage software licenses to ensure compliance.

Collaborate with IT team members on various projects, including system upgrades, implementations, and process improvements.

Develop Apex (classes and triggers), Lightning Components, and Visualforce to extend Salesforce in order to support business requirements,

Application development, including basic Visualforce pages/Lightning pages, Lightning Web Components,

Assist with each release cycle to implement and deploy new/updates to existing applications and code,

Striving towards coding best practices and data quality,

Contributing to technical documentation,

Supporting the Salesforce Administrator on occasion.

Skills :

Proven experience in IT support, application support, or a similar role, with a strong understanding of software, hardware, and networking principles.

Strong technical understanding of software applications.

Experience with database management and maintenance, including SQL and data backup/restoration techniques.

Analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues effectively.

Familiarity with ITIL or other IT service management frameworks preferred Excellent communication and interpersonal skills, with a customer-focused attitude.

Good language skills in English

Stay up-to-date with the latest technologies and trends in IT support and application maintenance.

Ability to work independently and as part of a global IT team, managing time effectively and meeting deadlines.

3+ years of experience as a Salesforce Developer Proficiency in Apex, Visualforce, and Salesforce Lightning Strong understanding of SOQL and SOSL

Experience with REST and SOAP APIs

Excellent problem-solving and communication skills

Experience implementing and developing in Apex, LWC, Visualforce, and Java

Desirable competency in HTML, XML, Flex, ASP, SQL, Java or C++, REST and SOAP based web services,

Qualifications : Degree in Information Technology, Computer Science or a related field, or equivalent work experience. Experience with CRM Salesforce Experience in ERP software and BI solution is highly beneficial Knowledge in scripting languages (PowerShell, Python) is advantageous Certified Salesforce Platform Developer I and Certified in II, Additional Salesforce certifications e.g. Certified Salesforce Administrator, Certified Javascript Developer I