Customer Support Executive

Role & responsibilities

1. Customer Management:

1. Client handling over the helpdesk and maintaining records.

2. Interacting with clients and understanding their requirement as well as creating awareness on Modicare Scheme/Plan.

3. Tele calling consultants & educating the customers about the Business Volume, new offers schemes & new products as well as maintain data of the same.

2. Billing and Cash Collection:

1. Counter sales

q Taking orders from consultants.

q Accounting-Invoice generation, maintain the record of cash & cheque. Transactions, follow up with the distributor for cheque collection.

q Handle office Petty Cash and maintain reports.

2. Handling Track shipments & ensuring courier delivery.

3. Tally daily cash collections with sales summary for the counter and handover cash to the designated officer.

3. Joining of New Consultants

1. Managing joining formalities for all new consultants- CAF forms /KYC norms.

2. Tracking issuance of new Joinee cards.

4. Reports & MIS

1. Monitoring the stock position and updating the same to Logistics.

2. Maintaining records for Home Delivery complaints/requests and follow up.

3. Update Regional CRM/Regional Head on all complaints received by maintaining a tracker and record.