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MilliporeSigma

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4.0

based on 46 Reviews

73 MilliporeSigma Jobs

Analyst

MilliporeSigma

4.0

based on 46 Reviews

1-3 years

₹ 8 - 6.5L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Analyst

MilliporeSigma

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Analysts

Job Description

Entering all email, phone and fax orders accurately of various countries as per agreed timelines
Enter the orders and quotes accurately on different ERP’s as per the rules set up by different countries
Ensure expected order entry productivity and accuracy is maintained consistently
Open order review & ETA confirmation
Identify and follow up customer specific requirements
Any other additional tasks depending on the specific country or organization as requested by your Team Lead / Supervisor
Should be able to handle all process related queries
Proper response on email queries received from the customers or internal team
Develop and implement initiatives to improve customer services.
Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
Evaluate and prioritize customer inquiries to better serve the customers.
Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc.
Maintain history records and related problem documentations for future reference.
Maintain relationships with other internal departments as well as client base to improve business performance.
Conduct training to customers and internal staffs on company products and services.
Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed.
Address customers in a professional and respectful manner.
Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary.
Maintain the internal and external customer databases.
Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
Maintain up-to-date knowledge on customer business areas.
Maintain broad knowledge about company’s products and services.