Administers and maintains multiple high-availability database servers and database services supporting various HMI systems. Establishes positive working relationships within IT, the business partners and with other functional areas of the company. Utilizes technical expertise to define, design and implement database solutions within functional area(s) of responsibility. Establishes and maintains priorities for projects and simultaneous assignments. Implements, monitors and enforces data security controls and measures to ensure integrity and high availability of database systems. Manages, mentors, guides and instructs team members of work delivery, prioritization and capacity planning.
This role extends beyond geographical boundaries as it aims to support the Herman Miller business across the globe and involves some amount of travel and flexible working in shift rotations, extended hours and weekend coverage to ensure business is supported.
Responsibilities:
Ensure security and SOX requirements are adhered to and respond to audits as required.
Complete the periodic internal SOX Audits ensuring Documented evidence and IPE is maintained.
provide effective ERP and DBA support across the international sites.
Manage SQL Server databases
Configure and maintain database servers and processes
Monitor systems health and performance
In charge of database backup and recovery methods, database access security and integrity, physical data storage design, and data storage administration
In charge of database migrations and server updates
Ensure high levels of performance, availability, sustainability and security
Analyze, solve, and correct issues in real time
Provide suggestions for solutions
Refine and automate regular processes, track issues, and document changes
Proactively monitor SQL Server maintenance tasks, troubleshoot failed processes, and address issues as soon as possible.
Assist developers with query tuning and schema refinement
Provide 24x7 support for critical production systems
Perform scheduled maintenance and support release deployment activities after hours
Participate in continuous process improvement
Make recommendations for system architecture per Microsoft SQL Server best practices
Ensures that the infrastructure is built-out for High Availability, Recoverability, DR, and Performance.
Ensures integration of enterprise application and database performance, monitoring and altering management systems.
Manage the periodic refresh and ad-hoc refresh of test and Stage Environments
Upgrade ERP systems and apply patches as required
Provide Support for the development teams in US, UK, India and APAC
Minimum Requirements
Bachelors / Master s Degree in Computer Science or equivalent
One or more technical certifications on Database management / administration preferably coupled with certification in Windows server administration.
4 years of hands-on database administration experience with Microsoft SQL in large multi-server multi-location enterprise environments (including virtualized environments).
Excellent interpersonal skills. Strong oral and written communication skills to work closely with internal customers (IT and users) and third party vendors
Strong analytical and problem solving skills with attention to detail.
Ability to view opportunities and solutions from a broad, long term perspective.
Good working knowledge of SQL 2016,2019 with experience on SSRS, SSIS, SSMS
Good working knowledge of SQL Security
Knowledge of Windows operating systems: 2016,2019
Knowledge of VM and SAN database optimization
Proactive, methodical and willing to own and resolve issues
A team player with the ability to work on their own
Able to work to tight deadlines
Able to work closely with the leadership to design, implement and improve processes regularly
Essential Experience
Database Administration experience of at least 6 years in a busy commercial and enterprise environment
Certification in Microsoft SQL server administration (2014 and above)
SQL Profiler & Tuning skills
Experience of database replication, mirroring or log shipping
SQL Security management
Experience of managing small team of DBAs
Experience of Business Application Administration and support.
Clear, confident communication skills
Experience building and maintaining a strategic plan.
Desirable
Experience of Infor Syteline ERP system - This is highly desirable
Certification in Oracle Database Administration (Preferred)
Foglight / Spotlight on SQL Server, SharePoint, Red-Gate
Exposure to SOX and ITIL
This role could involve some amount of International travel to support other locations.