3 Milacron Jobs

Job Summary:-

CSD is Customer support Department located at Head office, Ahmedabad.

CSD team supports,  Milacron field service team & sales team for the large Injection Mold Machine Installed base having variety of old and new generation machines.  

The purpose of the role is to provide support to field Service teams for Trouble shooting support, technical support for Field Retrofitment Kits Development, To work with Electronic & Electrical parts suppliers like Control, Servo Drive & Motor etc.  to support field service teams & customers for installed machines.

Job Description:-

To Provide End-to-end support to direct & indirect customers from Installation of Machines to breakdown calls, machine problems, Spare Support, Training for Machine Operating, Processing Problems, etc. Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines.

Responsible for troubleshooting and providing solutions to overcome the problem. Collaborate with other departments to resolve complex issues. Provide improvement feedback to HO team based on customer feedback, Field data analysis etc. to improvise processes and Machine performances.

Provide field support for machine installation for Injection molding. Conduct customer mold trials coordination with design for special feature requirement, software modification, feature modification, upgrades implementation in field installed Machines.

Provide on-site support for installation or trouble shooting to field service engineer Field Support & Co-ordination for Tools & Manpower from shopfloor for special job CRM support to field service team support from Design, Assembly & Quality in respective task Maintaining Field service data Data preparation, MIS, and data entry into ERP system Vendor coordination for field installed components/parts of respective vendor pertaining to visit arrangement at site, problem resolution task, repairing support etc.

Requirements:-

Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively.

Skills:-

Problem-solving skills. Patience and empathy. Technical proficiency. Ability to work under pressure. Electrical & Electronics engineering background with experience in controls, Drives, Motors technical knowhow.

Experience:- Total 5 plus years experience

Education: B.E. / B. Tech degree from an accredited college or university with background in Electrical / Electronic Engineering.