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32 MicroStrategy Jobs
Cloud Support Engineer
2-7 years
₹ 7 - 25.08L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Pune
1 vacancy
Cloud Support Engineer
MicroStrategy
posted 4hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others
Responsibilities
- Provide support for Strategy s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelor s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
- Windows/Linux system administration knowledge
- Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Able to support Strategy customers during EMEA hours
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Excellent oral and written English communication skills
Preferred
- Cloud Certifications (AWS, Azure, Google Cloud)
Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder
We work from the Pune office 4 times a week
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Cloud Support Engineer roles with real interview advice
What people at MicroStrategy are saying
Cloud Support Engineer salary at MicroStrategy
reported by
5
employees
with 2-7
years exp.
₹7
L/yr - ₹25.1
L/yr
38%
more
than the average Cloud Support Engineer Salary in India
View more details
What MicroStrategy employees are saying about work life
based on 6 employees
Strict timing
Monday to Friday
No travel
Day Shift
MicroStrategy Benefits
View more benefits
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