Remote Support Engineer

Job Description: We are seeking a skilled and motivated Remote Support Engineer to provide exceptional technical support to our international clients, primarily focusing on remote support for Japan and other global locations. 

Key Responsibilities:

 * Provide timely and effective remote technical support to end-users via various channels (e.g., remote desktop, phone, email).

 * Troubleshoot and resolve a wide range of technical issues, including:

 * Outlook configuration: Address email setup, account synchronization, and troubleshooting. 

 * Application installation and updates: Assist with software installations, updates, and configuration. 

 * General system troubleshooting: Diagnose and resolve issues related to operating systems, hardware, and peripherals. 

 * Remote access and connectivity issues: Troubleshoot and resolve VPN, remote desktop, and other connectivity problems. 

 * Document all support interactions and resolutions in a clear and concise manner. 

 * Proactively identify and escalate critical issues to senior engineers or management.

 * Participate in knowledge sharing sessions and contribute to the improvement of support processes. 

 * Adhere to strict service level agreements (SLAs) and maintain high customer satisfaction. 

Required Skills & Experience:

 * Strong understanding of Windows operating systems (Windows 10/11 preferred).

 * Excellent troubleshooting and problem-solving skills. 

 * Proficiency in remote support tools (e.g., TeamViewer, AnyDesk). 

 * Experience with Outlook configuration and troubleshooting. 

 * Knowledge of basic networking concepts (e.g., TCP/IP, DNS).

 * Excellent communication and interpersonal skills, both verbal and written. 

 * Ability to work independently and as part of a team.

 *Strong customer service orientation. 

 * Fluency in English 

 * Also candidate know Japanese  or any other regional language .