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373 Microland Jobs

Associate SME - Wintel & Virtualization

5-13 years

Bangalore / Bengaluru

1 vacancy

Associate SME - Wintel & Virtualization

Microland

posted 9d ago

Job Role Insights

Flexible timing

Job Description

Required Skills
Technology | Operating System|Storage migration/P2V migration/ RHEL upgrades
Technology | Operating System|Ability to explain storage architecture and connectivity options

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | MCSE / VCP / AZ-104

Delivery Skills:
1. Troubleshooting and Management: WSUS, AV, DNS, related troubleshooting, GP Templates Creation, Adding or Removing of SPNS (Security Principle Names)
OS Management - Windows server re-installation. Adding/Decommissioning domain, creating scripts for daily/weekly tasksy, OS Booting issues, Configuring page file for memory dump file collection, Turning and tweaking OS to get optimal performance
2. Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets. IIS Server changes, NLB Configuration, SSL Configuration and Management, Providing access to the sites, IIS Troubleshooting
3. Triage: Generally the L3 is the final level of escalation for all WintelandVMWare related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 eningeer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve issues
4. Process Compliance:
- Prepare RFCs and represent RFC in the change advisory board for approval of changes. Assign approved changes to L2 group to implement them
- Conduct repeat incident analysis to identify proactive problem tickets and work on the premanent fix for the issues
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Follow through and execute the various Escalation Matrix (Vendor , Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Employment Type: Full Time, Permanent

Read full job description

Microland Interview Questions & Tips

Prepare for Microland roles with real interview advice

Top Microland Associate Wintel Subject Matter Expert Interview Questions

Q1. Have you handle most difficult incident? If Is! What is your approach and what is the learning
Q2. What is problem management and change management?
Q3. What are switching technologies used in day to day life of network engineer
View all 81 questions

What people at Microland are saying

4.6
 Rating based on 3 Associate Wintel Subject Matter Expert reviews

Likes

Great place to learn

  • Salary - Good
  • +5 more
Dislikes

Compensation could be better

Read 3 Associate Wintel Subject Matter Expert reviews

Associate Wintel Subject Matter Expert salary at Microland

reported by 11 employees with 7-12 years exp.
₹7.2 L/yr - ₹13.2 L/yr
At par with the average Associate Wintel Subject Matter Expert Salary in India
View more details

What Microland employees are saying about work life

based on 1.6k employees
60%
49%
67%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Microland Benefits

Soft Skill Training
Health Insurance
Job Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Microland Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
Microland, 1B, Ecospace, Outer Ring Road, Off RMZ Ecospace Internal Rd, Adarsh Palm Retreat, Bellandur Bengaluru
Karnataka 560103

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