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Microland

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3.5

based on 1.5k Reviews

484 Microland Jobs

Senior SME - SIEM

Microland Limited

3.5

based on 1.5k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Senior SME - SIEM

Microland

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

VMware Investigations CCTV Monitoring Windows Server Administration Troubleshooting SIEM

+ 2 more

Job Description

Required Skills
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement

Education Qualification :
Any Graduate (Engineering / Science)

Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201

Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Employment Type: Full Time, Permanent

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People are getting interviews at Microland through

(based on 89 Microland interviews)

Job Portal

Referral

Campus Placement

Walkin

Company Website

Recruitment Consultant

50%

13%

10%

19% candidates got the interview through other sources.

High Confidence

What people at Microland are saying

3.1

Rating based on 9 Senior Subject Matter Expert reviews

Anonymous · IT Security in Bengaluru

Likes

after policy changes I didn't have at list one positive to share about the company

Dislikes

The office work culture has undergone significant changes recently, transitioning towards a more micromanagement style. This shift entails closer supervision and guidance from management, with increased emphasis on monitoring and directing day-to-day tasks and activities.

Read 9 reviews